Balance transfer

Tipo de cliente
FAQs

In order to make a balance transfer, you must have the amount you wish to send, plus a fixed service charge of 5 CUP. The minimum balance required for a transfer is 5.25 CUP.

Yes, you can only transfer a balance if your line is active.

If you changed your password and do not remember it, you can reset it in three ways:

At any commercial office, by submitting your identity card.
By dialing to 118, where you will answer some verification questions.
From Online Services, at Mobile Service section,Changes in my line. Only the registered number holder will be able to do so.

Yes, you can receive them, but this will not extend the validity period of your line. In order to reactivate it, you need to top up by making a 100 CUP payment or more.

Yes, although your phone line is blocked, you can receive transfers. In order to reactivate it, you need to top up by making a 100 CUP payment or more.