We provide comprehensive telecommunications services and solutions, supporting social, economic and defense development plans of the country. It has a modern and efficient system including the state-of-the-art in sciences and technologies, and that, coupled with its executives and workers’ commitment to incorporate Total Quality as a Management Philosophy, it will achieve Excellence in the services it provides.

ETECSA states that "USERS AND THE ENTIRE POPULATION'S SATISFACTION COMES FIRST", as their criteria on the quality of services assess the corporate performance, therefore:

• It focuses its management on the users' expectations to meet their current and future needs, proving a high professionalism of its services.
• It develops a solid User and Service Provider culture at the very heart of the Company, allowing to ensure the resources to guarantee opportunity and efficacy in operations.
• It has educated, qualified, trained and motivated leaders and workers who cultivate the Company’s Values.

ETECSA promotes the increase and consolidation of innovation in an environment of continuous improvement regarding the process efficiency that supports its Management System, observing rules, regulations and resolutions laid down on the Cuban law, as well as International Understanding, Agreements and Treaties signed by the Republic of Cuba in the field of telecommunications.