By simply dialing 112, ETECSA's residential users can make requests and carry out procedures related to telecommunications services not requiring their physical presence at the commercial office. From the comfort of their homes, they can request the activation of most of the supplementary services, carry out procedures related to telephone service and find out the amount of their bill. It is a daily and free service provided from 8:30 a.m. to 8:00 p.m.

Services and procedures that you can request through 112

Supplementary services

1. Automatic alarm clock
2. Electronic padlock
3. Call waiting
4. Three-way conference
5. Hotline
6. Temporary hotline
7. Redial on busy
8. Automatic call transfer
9. Call Forwarding No Reply
10. Call Forwarding Busy

Commercial procedures

1. Activation and deactivation of supplementary services.
2. Extension registrations
3. Extension Cancellation
4. Number change
5. Location change
6. Terminal equipment change
7. Assembly change
8. Profession change
9. Special disconnection or connection
10. Reconnection
11. PRIVATE status in the Telephone Directory
12. NON-PRIVATE status in the Telephone Directory

By dialing 113 you can obtain information on non-private telephone numbers and teleselection codes for locations. To shorten your call and enable the work of commercial office workers, in your request you must specify the name of the entity or person, as well as the location and province to which the requested telephone number belongs.

This is a daily service that is charged as a local call and is available 24 hours a day. 

We remind you that the Telephone Directory is a good tool to find telephone numbers you need.

By dialing 114 you can report outages on residential, state, business and public telephone lines. You can also obtain information about the status of complaints and the causes of disconnections or service disruptions. 

It is a free service available every day, 24 hours a day in Havana and during working hours in the rest of the country. 

If you wish, you may make an appointment from Monday to Saturday, from 8:00 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.

Reports can be made from a fixed or mobile phone. From this latter, you can also send an SMS to 114 to report residential and state-owned customers' fixed phone and data service interruptions.

The SMS text to be sent by customers to 114 must have the following structure:

114: Service or link you want to report: contact phone number

Examples:

In a report for a fixed phone, the text must be: 114:72049690:52641932

In a report for a data service, the text must be: 114:HED150707:52641932

The 118 number provides commercial information about telecommunication products and services and their rates; damages detected in public telephone lines, equipment and cable networks can be reported. It is also the channel for receiving and processing complaints, disagreements and any opinion or suggestion from the population about the services provided by ETECSA.

It is a daily and free service that is available 24 hours a day.

By dialing 140 you can contact the Intermediation Center for the deaf and hard of hearing, which helps and establishes remote communication between users with vocal and hearing disabilities (who use telephone devices for the deaf) and people without this disability.

It is a daily and free service that is available 24 hours a day.

We collaborate for a world without differences.

Using the number 164, users of the telephone card with their propia personal code can obtain information on the status of their cards, consult the transactions carried out and the reports of system failures. 

This is a free daily service that is available 24 hours a day.

The number 5264 2244 provides assistance to TFA users, information on equipment usage and credit status, as well as service complaints or claims.

It is a free daily service that is available from 8:00 a.m. to 8:00 p.m.

How to call this number?

From a mobile phone, directly dialing.

The number 5264 2266 provides assistance to mobile telephony customers, with information on services and products, rates and prices, credit status, among others.

It is a free service that is available every day, 24 hours a day.

How to call this number?

From a cell phone, directly dialing.

Option 1 Technical assistance for Internet access services: If you experience interruptions or difficulties with your Internet access service, you can contact our technical specialists by calling 7834 7330 so that they can check out your connection in real time. You can also contact them by e-mail at asistencia@enet.cu.

This is a daily service that is available 24 hours a day.

Option 2 Technical assistance for data transmission services: If you experience interruptions or difficulties with data transmission and connectivity services, you can contact our technical specialists by calling 7834 3434, or by e-mail at asistencia@enet.cu.

Option 3: Service technical support to nauta Hogar users.

You can contact with specialists to receive service technical support. Available 24 hours a day.

Option 4: Service technical support to Web Hosting customers.

In case of any problem with the Web Hosting service, you can dial option 4 to receive online support.

This is a daily service that is available 24 hours a day.

The National Operator Service is offered every day, 24 hours a day, to users from locations that do not have teleselection service or who wish to request a specific call.

The 011 is the National Long Distance service through which users can request phone-to-phone, person-to-person, appointment communications, messenger and collect calls.

Through a private message sent to our official website or in the Company's social networks profiles (Fb: ETECSA_Cuba / ETECSA_Cuba_ Servicios Móviles, Twitter: ETECSA / Cubacel, Instagram: ETECSA_Cuba_oficial) the CC will provide comprehensive care and information about the services we provide.