We provide our customers with various customer service channels where they can make inquiries related to the services provided, rates, promotions, offers, warranty and after-sales services, call details, as well as report anomalies or breakage of public telephones, doubts, clarifications, suggestions, claims or complaints.

We have face-to-face channels through a commercial network that spreads out across the country in different ways:

• Commercial offices
• Multiservice Telecommunications Centers
• Telepuntos
• Minipuntos
• Repair Shops

There are also customer service channels, such as:

• 112 Commercial Management for fixed telephony subscribers
• 113 Fixed telephony subscribers’ information
• 114 Fixed telephony repairs
• 118 Commercial information and care to complaints and claims
• 140 Intermediation for deaf and hearing impaired
• 164 Online assistance to propia
• 5264 2244 Assistance to the Alternative Fixed Telephony
• 5264 2266 Assistance to Mobile telephony users
• 800 4 3434 Technical assistance for Internet and Data center services
• Digital Service Center (CAD, for its acronym in Spanish), provides free online assistance and comprehensive information about the services we offer.

We also have a Consumer protection and customer care system with territorial and national representation, where customers and users, in general, can go if they are not satisfied with the attention received in the service channels available by the company.

Likewise, as part of the digital transformation, we offer you digital channels through our social networks, the email atencion.usuarios@etecsa.cu and the following complaints and claims form. Remember that once the form is completed and sent, you will be contacted in the shortest possible time, using the information you have provided. Thank you for using this route.