Our customers and users have different channels for a direct relationship with the services we offer.

We have in-person channels through a commercial network that extends throughout the country in different modalities:

• Commercial offices
• Multicervice Telecommunications Centers
• Telepuntos
• Minipuntos
• Repair workshops

The commercial office is ETECSA’s first and most important point of contact, since it is where we offer comprehensive customer service.

There are also phone support customer care channels, such as:

• 112 Commercial Management for fixed telephony subscribers.
• 113 Information for fixed telephony subscribers.
• 114 Fixed telephony repairs.
• 118 Commercial information and customer service.
• 140 Intermediation for the deaf and the hearing impaired.
• 164 On-line support to propia.
• 5264 2244 Assistance to Alternative Fixed Telephony.
• 5264 2266 Assistance to Mobile telephony users.
• 800 4 3434 Technical support in Internet and Data center services.

We are also available through digital channels to clarify doubts, give more information and receive complaints and claims. Contact us through social networks, e-mail at atencion.usuarios@etecsa.cuor through this form for complaints and claims.

We also have a system of Consumer protection and customer care at the territorial and national levels, where customers and users, in general, can go in case they are not satisfied with the attention received in service channels available by company to you.

We work to achieve our customers’ maximum satisfaction.