Those interested must wait for the telephone services to be offered in their residential area and then they can request it to the Municipal Administration Council (hereinafter CAM, for its acronyms in Spanish). The allocation commission under CAM examines every request and proposes those who should benefit from the telephone service.

ETECSA does not take part in the telephone service allocation process.

The CAM is responsible for notifying the population about the details related to the process and the date from which it will start receiving requests from those interested in the benefited areas.

Those interested must:

• Have permanent residence in the country.
• Have on their identity card an address within the benefited area.
• Not be owner of any phone service, unless it is installed in a house located in a recreational area.

If there are technical facilities, ETECSA must inform CAM under the Municipal People's Power Assembly every three months. That is to say, a maximum of 4 offers can be allocated a year per telephone exchange.

• When the beneficiary's residential address does not match the allocated offer.
• When the beneficiary owns a phone service installed in a house not located in a recreational area.
• When the beneficiary lives in a property whose owner does not accept the service installation.
• When the beneficiary has died or has permanently left the national territory.

Guidelines on the allocation of the basic telephone service to the population are established in Resolution Nº 11 dated January 21st, 2013, issued by the Ministry of Informatics and Communications.

This Resolution sets forth that ETECSA shall give, to the Municipal Administration Council for its allocation to the population, 100 % of the capacity available in the telephone exchange after deducting a reserve up to fifteen percentage (15%).

The company must create this reserve to use it in: future transfer needs, public telephones, and new services for enterprises, organizations, and population groups requiring special care and service exceptional authorizations.

The service allocation to people requiring special care or considered exceptional cases is governed by Resolution Nº 251 in 2013.

It sets forth the procedure to conduct the exceptional authorizations and defines that such authorizations be allocated to:

• Cases of officials who obey to government interest.

• Population groups requiring special care (disable people and duly substantiated social cases).  

The limited amount of available resources determines the need for the requests included in this treatment to correspond to cases in extremely need.

Exceptional authorizations are those which are granted to cases who obey to government interestdepending on the roles performed and population groups requiring special care (the disabled and social cases duly justified)

This procedure is carried out through authorized organizations to file requests.

In case of officials from provincial institutions and enterprises, the entity director should file requests to the President of the Provincial Administration Council (CAP, for its acronyms in Spanish).

Those requests for exceptional authorizations of officials, signed by the maximum representative of a Central Administration Organization, will be directly referred to the ETECSA's Executive President.

The request for exceptional authorization should include the following data: full name, personal identification number, home address and the basis of the extreme need.

This procedure is carried out through the bodies empowered to make requests.

Those who deserve special care must address their requests duly justified to the President of the Provincial Administration Council.

In case of a disabled affiliated to certain association, his/her request should be addressed to the organization responsible for such association.
The request must include the following data: full name, personal identification number, home address and the basis of the extreme need.

ETECSA will answer in no longer than 60 days and send its responsethrough the requesting organization.

1. The request must be signed by authorized officers.
2. That there are technical facilities available in the residential area of the concerned person.
    

If one of these conditions are not met, the request is cancelled without constituting grounds for complaint and neither a waiting list nor pending demands are established.

Directors from Central Administration Organizations under the Government (OACE, for its acronyms in Spanish) and presidents from Provincial Administration Councils (CAP).

The information will be processed only by the requesting agency.

There are no complaints for exceptional case requests. If they are not authorized, they are cancelled without constituting as pending demands.

The following conditions are set forth in order to change the ownership:

• The ownership assignment (transfer) of a service can only be made in favor of a person who legally lives in a residence where the service is installed.
• The ownership transfer for the Basic Telephone Service in case of the owner's death, presumption of death or definitive departure from the national territory, will be made in favor of the individual previously designated by the owner, provided that his/her legal residence matches the address where the service is installed, meaning the residence owner where the service is installed.

If there is no previous designation, or if any, but this right is relinquished, the service ownership will be transferred to the natural person to whom the law grants the best rights to housing where the telephone service is installed.

When the law grants the best right to housing to a person whose legal residence does not match the address where the service is installed, ETECSA will transfer the ownership of it, being able the CUSTOMER to assign the ownership in favor of one of the live-in partners having legal address in such property.

When there are several natural persons with equal rights and they do not reach any agreement on who will assume the service ownership in a period of one hundred and twenty (120) calendar days after being notified, ETECSA will proceed to terminate the Contract.

Which resolution governs the telephone service continuity in case of a residence change and what does it state?

It is Resolution Nº 176/2019 issued by the Ministry of Communications (MINCOM,for its acronyms in Spanish), which states that the telephone service is linked to the home where it is installed, and it will not be transferred in the event that the owner moves in his/her residence.

Customers, whose contracts were signed prior to Resolution 176/2019 (January 8, 2020) came into effect, shall keep their right to request their service continuity in a new house, as long as they do not assign their contract ownership.

Customers who sign the telephone service contract after Resolution Nº 176/2019 (January 8, 2020) will not be able to request the telephone service transfer to a new legal residence.

Assignment of ownership: It is the act through which an owner of a basic telephone service assigns the ownership to another person, becoming a new service owner.

Transfer of ownership: It is the act through which a basic telephone service is transferred because of the owner's death, presumption of death or definitive departure from the national territory, to another person who becomes a new service owner, as governed in this regard.

.

At the moment or after the contract signature, the service owner may designate a natural person whose legal residence matches the address where the service is installed, meaning the home owner to whom the telephone service ownership will be transferred in case of the owner's death, presumption of death or definitive departure from the national territory. The owner will be able to revoke this designation at such time he/she deems appropriate.

A person may be able to have two telephone service ownerships only in case one of them is installed in his/her legal residence, that is the home owner, and the other telephone service is installed in a second home of his/her own but located in a summer or resting area.

At such time deemed as appropriate, thebasictelephone serviceownermay request the ownership assignment forthe telephone service in favor of a natural person designated by him/her, provided that the assignee’s legal residence matches the address where the service is installed, meaning the home owner.

The home owner and the designated person must go to the ETECSA's commercial office providing such service.

The service owner must make the request at the ETECSA's commercial office in his/her residential area and the designated person must go to the ETECSA's commercial office providing such service.

• Having legal residence at the address where the telephone service is installed.
• Not being the owner of another telephone service, unless it is installed in a house of his/her own but located in a summer or resting area.

ETECSA transfers the ownership of the Basic Telephone Service in case of the owner's death, presumption of death or definitive departure from the national territory, in favor of the natural person previously designated by the owner, provided that his/her legal residence matches the address where the service is installed, meaning the home owner where the service is installed.

If there is no previous designation, or if any, but this right is relinquished, the service ownership will be transferred to the natural person to whom the law grants the best right to housing where the telephone service is installed.

When the law grants the best right to housing to a person whose legal residence does not match the address where the service is installed, ETECSA will transfer the ownership of it, being able the CUSTOMER to assign the ownership in favor of one of the live-in partners having legal address in such property.

When there are several natural persons with equal rights and they do not reach any agreement on who will assume the service ownership in a period of one hundred and twenty (120) calendar days after being notified, ETECSA will proceed to terminate the Contract.

• The interested person must go to ETECSA's commercial offices.
• In case of the service owner's death, the Death Certificate must be submitted.
• In case of definitive departure from the country, the certificate issued by the Immigration and Foreigners Office or the certificate issued by the Identity Card Register and Identification Division.

It is free of charge.

There are no invalidating factors in this regard. Anyone, including underage, with their legal representatives, may be telephone service owners.

In case of house exchange where the telephone service is installed, the home owners will have to update the service ownership in each house in favor of the owner whose legal address matches such address.

The phone is not a good, but a service linked to the house,so that in the event of a change of the owner's address, the service of which he/she ceases to be the owner will remain where it is installed and the ownership will belong to whoever the law grants the best right over it.

The telephone service owner may nominate a representative or proxy by means of a power of attorney allowing such person to act on his/her behalf. The underage or disabled telephone service owners will be represented by their parents or tutor. The proxies or tutors may not act affecting the interests of the grantor of power or tutored person.

For the assignment of ownership, it is required to submit a Special Power which expressly includes this authority. In any other case, an authorization is required to represent the grantor of power before ETECSA.

The power of attorney written abroad must be legalized before the Cuba's diplomatic representation in that country and registered in Cuba at the Ministry of Foreign Affairs (MINREX, for its acronyms in Spanish).