As a customer of our services you have the right to:

1. Access Services: Accessing services to meet your telecommunications needs.

2. Information: Knowing what you are going to purchase and the best way to do it, with complete and truthful information; hence, you can make the best decision on a purchase or consumption.

3. Education: Being educated in your rights and obligations to be aware of the consequences of your consumption acts.

4. Choose: Choosing the option which you consider best suits your telecommunications needs according to your possibilities.

5. Complaint: Being heard for dissatisfaction with products and services purchased and to receive adequate and timely responses. Complaints and claims form.

6. Repairs and warranties: Problems you may have with something purchased or consumed are solved in an equitable and mutually beneficial manner.

7. Safety, health and environment: The products and services you consume are safe, contain the necessary warnings and instructions for their use, and do not harm or damage the environment, guaranteeing your well-being and that of future generations.