By dialing 114 you can report outages on residential, state, business and public telephone lines. You can also obtain information about the status of complaints and the causes of disconnections or service disruptions. 

It is a free service available every day, 24 hours a day in Havana and during working hours in the rest of the country. 

If you wish, you may make an appointment from Monday to Saturday, from 8:00 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.

Reports can be made from a fixed or mobile phone. From this latter, you can also send an SMS to 114 to report residential and state-owned customers' fixed phone and data service interruptions.

The SMS text to be sent by customers to 114 must have the following structure:

114: Service or link you want to report: contact phone number

Examples:

In a report for a fixed phone, the text must be: 114:72049690:52641932

In a report for a data service, the text must be: 114:HED150707:52641932