By simply dialing 112, ETECSA's residential users can make requests and carry out procedures related to telecommunications services not requiring their physical presence at the commercial office. From the comfort of their homes, they can request the activation of most of the supplementary services, carry out procedures related to telephone service and find out the amount of their bill. It is a daily and free service provided from 8:30 a.m. to 8:00 p.m.

Services and procedures that you can request through 112

Supplementary services

1. Automatic alarm clock
2. Electronic padlock
3. Call waiting
4. Three-way conference
5. Hotline
6. Temporary hotline
7. Redial on busy
8. Automatic call transfer
9. Call Forwarding No Reply
10. Call Forwarding Busy

Commercial procedures

1. Activation and deactivation of supplementary services.
2. Extension registrations
3. Extension Cancellation
4. Number change
5. Location change
6. Terminal equipment change
7. Assembly change
8. Profession change
9. Special disconnection or connection
10. Reconnection
11. PRIVATE status in the Telephone Directory
12. NON-PRIVATE status in the Telephone Directory